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In order to accurately fill a parts request we need you to have
the
following information in your e-mail.
1) Engine ID# and Tractor Model #. (Example JM-284)
2) 2 or 4 wheel drive.
3) Picture of broken or needed part helps alot.
4) Reference # and page # and item # from your PARTS ILLUSTRATION
BOOK.
5) Any ID numbers from your broken part.
6) Your Name, Phone number.
7) Shipping address.
8) Date of Tractor Purchase.
Customers are always responsible for freight for both "Factory Replacement Parts Under Factory Policy" and normal retail sales. All Charges based on package weight and delivery zip code. Regular Ground will be cheapest but can take 7 to 10 days to reach the eastern states.
3 Day Select and 2nd Day Air Service available for substantial additional charges.
For parts orders, we accept MC and Visa and checks.
For parts not "in stock",
1) You can wait till a part can be "piggybacked" in with some
other order.
2) You can pay for "Air Freight". This can fairly
fast (two weeks) but this expense can be very nasty. Expect
$200.00
for 10 pounds of freight. $250 for 30 pounds.
3) Buy your part elsewhere -- from someone who does have stock.
4) For large heavy items (like an engine block or wheels)
ocean freight is the only practical solution. Expect 2 months for
product to reach mid America.
EMAIL: Tractor Connection

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Copyright © 2005 Nelson
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